Reviews for Great American Rug Cleaning Company
- Reviewed By: Susan B.
- Location: Magnolia, TX
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How would you rate your overall experience with Great American Rug Cleaning Company?
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How would you rate the appearance of our service technician(s)?
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Were we able to schedule your rug pickup and deliver at a convenient time?
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How would you rate the phone rep that took your initial call?
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Comment:
An excellent staff and company to work with!
Brought in w/ a 20 year old 10x14 wool rug. I was about to spend $1000 to have it cleaned and re-backed, when the owner inspected it a little closer. Richard said they could do it; he just wasn’t highly recommending it b/c of the age and deteriorating condition the rug was in. I know so little about the wool rugs and how they are put together, he could have easily taken my $1K, cleaned it w/ the hope of it being useable, …but he didn’t! I sure appreciated his honesty!
I spoke w/ Tracy a couple of times on the phone. She was able to answer every question (I had many!!) and give me a quote! Adrian showed us around the work area and explained the process of rug cleaning; the whole place was spotless! One day, I will have another rug to clean and will bring it to Great American Rug Cleaning on Main Street! They are friendly, helpful, knowledgeable and professional! -
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